Our Services

At EPIC360 IT, we offer a comprehensive range of IT services designed to support and enhance your business operations. Our help desk support ensures prompt, reliable assistance to resolve technical issues and keep your systems running smoothly. We also specialize in project execution, IT procurement, and technology consulting, delivering tailored solutions that align with your goals and drive efficiency. Additionally, our expertise in enterprise telephony helps streamline communication, ensuring your team stays connected and productive.

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IT Services

  • Help Desk Support services for network infrastructure, computer endpoints, Microsoft 365, and phone systems

  • Firewalls, Switches, and Access Points

  • Wifi coverage and performance

  • VLAN and security architecture

  • Windows OS and endpoint configuration

  • OneDrive, SharePoint, and Email administration

  • Device connectivity and printer/fax setup

  • Phone platform configuration and training

  • Zendesk ticketing system with SLA’s

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Project Execution

  • Custom services for system upgrades and IT infrastructure investments ensuring security compliance

  • Clearly defined scope, goals, and timelines

  • Network upgrades and refreshes that avoid risk

  • On-site services emphasizing communication

  • Training on cloud-based collaboration tools

  • Enable technology innovation and IoT

  • The right people and skills with the necessary tools taking ownership and action

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IT Procurement

  • Reputable partners with reliable products and good support services

  • Balance performance with budget-friendly pricing

  • Selected brands for scalable investment

  • Security compliance and data protection

  • Custom configuration of Computers, Network Equipment, Mobile Devices, and Office Phones

  • Options for refurbished equipment

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Technology Consulting

  • Business Intelligence Tools and Architecture

  • Digital Transformation and Applications

  • Data Integration

  • Leveraging M365 suite of Apps

  • Monetizing Smart devices and Internet of Things

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Enterprise Telephony

  • Feature rich systems that are easy to operate

  • Economic platforms that reduce expenses

  • Integrate VoIP solutions with your current infrastructure

  • Visibility into performance, health, and use of phones

  • Life Safety line solutions

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Video Production

  • Virtual Tours for lead generation

  • Media for brand identity and awareness

  • Fly-throughs for development and pre-sales promotion

  • Testimonials that tell a story

  • Events that create memories

  • Meaningful training VODs for your teams